Privacy policy

Privacy Policy

• This privacy policy (“Privacy Policy”) governs the processing of your personal data as part of your use of our Website (the “Website”) and the services related thereto (collectively referred to as the “Services”). This processing is carried out by DEMOEDIGE SUPPORTERS VZW as the controller, with registered office at Nachtegalenstraat 11, 2275 Lille (“we,” “us”), registered in the Crossroads Bank for Enterprises under number 0475.134.110, in accordance with the applicable legislation on the protection of personal data.
• By using our website or services, you agree that you have carefully read this Privacy Policy and agree to it without reservation. We reserve the right to change the Privacy Policy regularly at our own discretion. Such changes will be communicated via the Website.
• Cookies or similar technologies may be used as part of the website or services. Cookies are text files that are placed on the hard drive of a device and contain certain information, including personal data in some cases. For more information about the use of cookies, please refer to our cookie policy.

This Privacy Policy was last updatet on 17/04/2024.

What & why we process  data

When you use the website and/or services, we process personal data relating to you:

• When? Use of Services, contacting us, ordering tickets, using the Website
• What? Identification data
• Why (purpose)? To process requests
• Legal Basis? Legitimate interest
• When? Registering for youth initiation
• What? Identification data, date of birth
• Why (purpose)? Processing participation
• Legal Basis? Consent

In principle, we obtain the above-mentioned personal data directly from you. Besides the above purposes, we may also process your personal data:

• To provide information about products and services you request, via the Website, email, phone or social media, in a personalized & efficient way.
• To enable us to deliver the Services.
• For direct marketing purposes, i.e. to send targeted communication, promotions, offers and etc. from us or our selected partners. For this we will ask your prior consent.
• To carry out statistical analyses to improve our Website and/or Services, or to develop new products or services.
• To disclose to a financial institution or payment service provider, so that your financial institution and the payment service provider can comply with their legal obligations.
• To transfer to the police or judicial authorities as evidence in possible crimes, or if there are well‐founded suspicions of an unlawful act or offense committed by you via your registration with or use of the Website or Services.
• In connection with a possible merger with, acquisition of/by, or demerger by a third party, even if that third party lies outside the European Economic Area (EEA).

If and when your registration on the Website or the use of the Website or Services can be considered (a) a violation of the terms or the intellectual property rights or any other rights of a third party, (b) a threat to the security or integrity of the Services, (c) a danger to the Website or Services or our systems or those of our subcontractors because of viruses, Trojan horses, spyware, malware, or any other kind of malicious code, or (d) in any way illegal or unlawful, discriminatory or offensive, we may process your data in the interest of ourselves, our partners or third parties.

Sharing data

• We may engage external processors to provide you with the best possible website. We ensure that third-party processors may only process your personal data on our behalf and on our written instructions.
• We will not send your personal data to third parties in an identifiable manner if this is not required to provide the services, without your express consent.
• Wij kunnen geanonimiseerde gegevens overmaken aan andere organisaties die deze gegevens kunnen gebruiken om producten en diensten te verbeteren en de marketing, presentatie en verkoop van producten en diensten op maat te organiseren.
• We may transfer anonymized data to other organizations that may use this data to improve products and services and to organize the marketing, presentation, and sale of customized products and services.
• If personal data and/or anonymized data is transferred, the following legal protection mechanism will be implemented.

• Where? Webflow
• Countries outside EER? USA
• Legal transmission mechanism? US - EU Privacy Shield

Where we process data

• We and our external processors will only process your identifiable personal data within the European Union. We may use external processors to offer you the best possible website. We ensure that third-party processors may only process your personal data on our behalf and on our written instructions.
• We may transfer anonymized and/or aggregated data to organizations outside the EEA. If such a transfer happens, we will ensure that appropriate safeguards are in place to guarantee the security and integrity of your personal data, and that all data protection rights you would enjoy under applicable binding law are respected.

How we transfer data

• We will do our utmost to process only the personal data necessary to achieve the purposes described in this Privacy Policy. We will process your personal data in a lawful, fair, and transparent manner. We will strive to keep the personal data accurate and up to date.
• Your personal data will be processed only as long as needed to achieve the purposes described in this Privacy Policy, or until you withdraw your consent. Note that withdrawing consent may mean that you are no longer able to use the Website and/or Services fully or partially.
  
  If you have registered on our Website, we will delete your personal data if you delete your profile, unless legal or regulatory obligations or a court or administrative order prevent us from doing so.
• We will take appropriate technical and organizational measures to keep your personal data secure from unauthorized access or theft and from accidental loss, manipulation or destruction. Access by our staff or staff of our external processors is only on a need-to-know basis and subject to strict confidentiality obligations.
  
  However, you understand that ensuring security is an obligation of effort to the best of our ability, and can never be absolutely guaranteed.

Your rights

• You have the right to request access to all personal data we process about you. However, requests for access that are clearly submitted with the intention of causing nuisance or damage to us will not be processed.
• You have the right to request that any personal data about you that is incorrect or inaccurate be corrected free of charge. If you have registered on our website, you can correct much of this data yourself via your profile. If such a request is submitted, you must also include proof that the personal data for which correction is requested is incorrect.
• You have the right to withdraw your previously given consent for the processing of your personal data. You can do this by contacting us via the contact form.
• Instead of deletion, you can also ask us to restrict the processing of your personal data if (a) you dispute the accuracy of that data, (b) the processing is unlawful, or (c) the data is no longer needed for the purposes mentioned, but you need it to defend yourself in legal proceedings.
• You have the right to object to the processing of data if you can demonstrate that there are serious and justified reasons related to special circumstances that justify such an objection. However, if the intended processing is classified as direct marketing, you have the right to object to such processing free of charge and without justification.
• When your personal data is processed on the basis of consent or on the basis of a contract and the processing is carried out by automated means, you can receive your personal data in a structured format.
• If you wish to submit a request to exercise one or more of the above rights, please send an email to willyvanrooy@skynet.be. This request must clearly state which right you wish to exercise and why. It must also be dated and signed and accompanied by a digitally scanned copy of your identity card. If the request is found to be justified, we will comply with it as soon as reasonably possible and no later than thirty (30) days after receipt of the request.
• If you have a problem with how we process your personal data, you can always contact us. If you remain dissatisfied with our response, you can submit a complaint to the competent data protection authority, the Belgian Privacy Commission.